FAQ: Deep Madness: Madness Reborn and Reprint
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Can I pledge for $1 and upgrade in the pledge manager?

Yes, you can. You’ll be able to add items or change your pledge level in the pledge manager.

Last updated: October 11, 2022 18:35

What are the new tokens for in Madness Reborn? Do they replace the game's original tokens?

Those are tokens that will be used in Madness Reborn’s scenarios. They do not replace the core game’s original tokens.

Last updated: October 11, 2022 18:38

Will my plastic tokens from previous campaigns no longer work because of the new tokens?

Your plastic tokens will still work. The new tokens are there to be used in Madness Reborn. The tokens in the upgrade kit are brightened and tweaked, but they are still the same tokens.

Last updated: October 11, 2022 18:38

Why are there no plastic tokens in this campaign?

Unfortunately, the manufacturer we used for the plastic tokens went out of business. And we don’t have another manufacturer to replace them at this time.

Last updated: October 11, 2022 18:41

Do I need the upgrade kit if I get the current investigator or all-in pledges?

No. The upgrade kits are only necessary for previous backers who want to get the current version of the interior components.

Last updated: October 12, 2022 12:30

Can I better see what's in each box?

Yes! Just click on the image for whatever box you want to see the contents of, and it will take you to a graphic that shows what’s in it.

Last updated: October 12, 2022 12:35

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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