Deep Madness: Madness Reborn and Reprint

Deliveries Revving Up Worldwide!
5 months ago – Tue, May 21, 2024 at 09:47:49 PM

Hey guys! Deliveries are really and truly happening worldwide! In fact, I would guess many of you have already received your copy. It's finally happening!

Let's get right into where we're at in every region. 

Shipping Update

Europe

40% of orders have been shipped, and the remaining orders will be dispatched by the end of this month.

West Coast USA

97% of orders have been delivered.

East Coast USA

The orders are currently moving through customs. They are expected to be handed over to the courier by the end of this week.

Canada

The container has arrived at the warehouse. They will finish labeling packages once the holiday period is over. Then, the orders will be handed over to the courier.

Australia

The customs clearance is now complete. Orders will be handed over to the courier by the end of this week.

New Zealand

All orders have been received. If you haven't received yours yet, email us at the address below.

East Asia and Southeast Asia

All orders have been received. If you haven't received yours yet, email us at the address below.

Central Asia and South America

Orders are being handled on a case-by-case basis, with addresses and delivery methods being confirmed with individual backers.

Customer Service

Now that more of you have received your game, we thought it would be a good idea to remind you how to get in touch with us if you have a problem with your order. 

If you experience any of the following: 

• The courier loses your package.
• The courier delivers your package to the wrong address.
• Your package arrives with significant damage.
• Your package is missing an item.
• You discover a quality issue with the product upon unboxing.

Be sure to email Cherry at [email protected], preferably with photos to illustrate your situation. Cherry will get back to you with a solution as soon as possible (though there may be a delay of a few weeks while she finishes working on dispatching packages and logistics.) If you don't hear back from her right away, don't panic. She will address any after-sales issues she can't address this month and resolve them collectively in June.

Okay, that's it for this update! I hope you enjoy Deep Madness, and we will talk to you again soon!

Things are Moving! (Shipping Update)
6 months ago – Thu, May 09, 2024 at 06:59:50 PM

Hey friend! We've got some promising shipping updates for you today, so let's dive in!

Shipping

Europe

The goods have arrived at our logistics partner Green Logistics' warehouse in Poland. They plan to start the shipping process this Friday, May 10th. (Woohoo!)

The US

The two West Coast US containers have arrived at the port. We expect them to reach the warehouse smoothly this week. The other containers are still at sea, but we'll update you once they arrive.

Canada and Australia

The goods are at sea, but we'll let you know as the situation develops.

Asian and Other Regions

Some backers in Asia have already received their packages, which we've been thrilled to hear. If you haven't received yours yet, hold tight! It's likely still in transit.

Customer Service

As deliveries commence worldwide, there is a slight possibility you may experience one or more of the following crummy circumstances:

• The courier may lose your package.
• The courier may deliver your package to the wrong address.
• Your package may arrive with significant damage.
• Your package may be missing an item.
• You may discover a quality issue with the product upon unboxing.

Should you encounter any of the above issues, email [email protected], preferably with photos to illustrate your situation. Cherry will get back to you with a solution as soon as possible. 

However, please be aware that Cherry is intently focused on dispatching and logistics during May, which will limit her ability to reply to you for the next few weeks. So, if you don't hear back from her right away, don't panic. She will address any after-sales issues she can't address this month and resolve them collectively in June.

I'm also still working through a few dozen emails from this and last month, so rest assured I will get back to you if you reached out to me previously. However, I will caution that for most of the world, I can no longer change addresses (and haven't been able to since early April), as most packages have shipped. So, if your address is no longer accurate, we recommend contacting your carrier (UPS in the US) to see if they can redirect it for you. (You can find your tracking number in BackerKit, or let me know if you have difficulty finding it.) If you don't get your package, don't worry. Just email Cherry using the email above, and we'll send it back to you ASAP.

Okay, that's it for this update! I hope that your Deep Madness pledge is one of the next packages you receive! Have a great day, my friend, and we'll talk with you again soon!

The Latest on Shipping
6 months ago – Mon, Apr 22, 2024 at 11:42:52 PM

Hi guys! We just got a new shipping update, so here's what's happening. 

Shipping Progress

Europe

Two containers previously scheduled to clear customs last Monday spent the week waiting in Hungary instead. Because there were so many goods waiting for Hungarian customs to clear, only one container cleared last Friday and was delivered to the Polish warehouse over the weekend. Customs should clear the other container today (April 22). It should then arrive at the warehouse tomorrow (April 23). After counting all the goods, the warehouse will make a delivery plan. We will continue to follow up with them and pass what we learn along to you.

The US

The ships to the East and West US are currently at sea. (Yay!) We'll keep you updated as they arrive and clear customs. As a reminder, the West Coast Vessel/Voyage is the COSCO ENGLAND/062E, and the East Coast Vessel/Voyage is the GERDA MAERSK/19/W.

Canada

Our shipping partner loaded the Canadian orders onto a ship last week. The Vessel/Voyage is the NAVIOS AMAROLL/52E, which will leave the Yantian port on April 23 and arrive in Vancouver on May 11.

Australia

Our shipping partner also loaded the Australian orders onto a ship last week. The Vessel/Voyage is the WIDE HOTEL/0032S. It will leave Shenzhen port on May 2 and arrive in Sydney on May 14. Due to the small quantity of Australian orders, we couldn't fill an entire container and had to combine our orders with other goods. This fact limited our options, making this ship the best choice we could get.

Other Regions

Our shipping partner also packed other regions' orders last week. Those are being dispatched directly from China in short order. 

Tracking Numbers

• If you're a backer in the US, Australia, or New Zealand, you can now see your tracking number information on your pledge's Backerkit page. Since the goods are still at sea, you won't see much movement from them until May.
• We've learned that Canadian orders must be affixed with a waybill once they arrive at the Canadian warehouse. Thus, we unfortunately won't be able to provide these tracking numbers until mid-May after the ship arrives.
• Our partner is currently sorting the tracking information for other regions' orders. We'll upload them by the end of this month.

Finally, some better news! We'll keep you guys informed as soon as we hear more. Hopefully, that will be very soon! Have a great week, and I'll talk to you again shortly, my friend!

April Shipping Update
6 months ago – Thu, Apr 11, 2024 at 09:35:43 PM

Hey, guys. I have good news and bad news today. The bad news is that there was another delay—this time caused by this game. The good news is that things are finally moving again. 

What Happened

A few days after we sent out the last update, we received a complete set of every Deep Madness product from the factory. We were supposed to receive these products before the Chinese New Year holiday to confirm that all items were in order before shipping, but that couldn't happen in the time allotted. However, because we were eager to get stuff on boats before the CNY holiday, we agreed to the factory's proposal to ship immediately after production without them waiting for our final confirmation.

This was a mistake. 

Upon opening every product, we inspected each component and found that the core game rulebook had several pages with color distortion. We immediately requested the factory to reprint this rulebook. They replaced the upgrade kit's rulebook with a correctly colored version, and backers who purchased the core game will receive an additional rulebook with the corrected colors. (Feel free to discard the core game's rulebook or keep it as a spare. It's the same content, just with the wrong coloring.) 

The factory completed this reprint and replacement work on March 17th. However, this unexpected episode caused more than a week's delay, teaching us a valuable lesson: don't ship anything before you've checked it, no matter how tight your timeframe.

Since then, we have been urging the factory and the packaging warehouse to expedite the process and compensate for lost time. Finally, they responded, allowing us to pass on the latest progress to you. I wish it were better news, but at least there's movement.

Shipping Progress

Europe

The cargo ship carrying the DM goods arrived at a port in Poland last week and has just completed customs clearance. Meanwhile, a train carrying additional DM items (like the replaced upgrade kits and reprinted rulebooks) will arrive at the station on April 15th. The team will begin packaging and shipping products once all the goods have reached the warehouse. We are communicating with Green Logistics regarding the follow-up plan, which we'll relay to you in future updates.

Everywhere Else

The warehouse in China began packaging games on March 20th, proceeding in the order of East Coast US, West Coast US, Canada, Australia, Asia, and finally, other regions. Orders going everywhere besides the EU are being packaged in China rather than at a local fulfillment partner. Once they make it through customs, they will be delivered directly by a local courier.

The initial week of packaging did not go as smoothly as planned. Our partner found that the planned machine-automated packing process had a higher error rate than expected due to this project's 50+ SKUs, leading to a switch to entirely manual packaging. This change significantly slowed the process compared to our partner's initial expectations. 

Here are the latest developments:

• East Coast US: The shipment was loaded onto the vessel on March 29th. The Vessel/Voyage is the GERDA MAERSK/19/W. It departed from the Yantian port on April 4th, heading for New York. The estimated arrival date is May 4th.
• West Coast US: The West Coast orders are nearly finished being packaged. The shipping facility has scheduled the shipment to be loaded onto the ship on April 12th. The Vessel/Voyage is the COSCO ENGLAND/062E. It will depart from the Yantian port on April 18th, heading for Los Angeles, CA. The estimated arrival date is April 28th.
• Other Regions: All remaining orders are expected to be packaged by April 18th. They will then either be shipped by boat or dispatched directly from China. We will update you with the specific vessel details and any new progress as soon as we receive the information from our partner.

Tracking Numbers

The domestic courier service has begun assigning tracking numbers to the orders packaged in the Chinese warehouse as they're completed. Thus, we have received all the tracking numbers for orders going to the East Coast of the United States, and by next week, we will receive all the tracking numbers for the West Coast orders. We are working to enter these tracking numbers into the BackerKit system to send out notifications to you all. (We're still figuring out this process, so please bear with us.)

I'm sorry that I don't have better news for you once again. I thought we'd be giving some final updates on the shipping process here, so I find this incredibly frustrating - as I'm sure you do, too. (Those of you who've been around for some of our previous campaigns know how much I hate the shipping process, so I suppose I should have expected more of this than I did. LOL!) However, I'm thrilled we caught the rulebook problem now rather than after your games had already shipped. (Better late than too late.) And, barring some further minor catastrophe, it looks like we're truly on the journey's final leg now. (Knock on wood.)

I hope we will have significantly better news for you next time - i.e., the ships have arrived, and the games are on their way. We'll send another update as soon as we have something to report (hopefully good.) Have a great week, and we'll talk with you again soon.

What's Going on with DM Delivery
8 months ago – Fri, Mar 01, 2024 at 10:45:49 AM

Hey guys! We have some new updates related to shipping today, so let's jump right in.

Firstly, for Europe, the ship carrying European orders (MUNKEBO MAERSK) departed from Shenzhen on February 12th and is expected to arrive at our warehouse in Poland at the end of March. Once it arrives and clears customs, our partner will begin packaging and shipping the orders. We will continue to monitor the shipping progress there and cooperate with the warehouse to prepare for delivery. 

Now, for the other regions. Due to the factory's schedule, the production and shipment times for DM and our other project, Dawn of Madness, have been nearly simultaneous. They have used the same manufacturer, packaging warehouse, and shipping company. Right before Chinese New Year, we learned of a quality control issue with Dawn of Madness that led to a reprint of some components. We didn't think that would impact DM initially, but it has. Not by much, but a little. All told, there has been an additional 2-3 weeks delay compared to our original plan. 

We're so sorry for this additional delay. Frankly, it freaking sucks. Having said that, we do have concrete information on the boats now, so here is our revised shipping schedule:

For the Eastern US, you may have noticed we decided to go with a separate boat there after all. We went back and forth on this, but ultimately, it seemed like this would be the quickest method. However, Eastern US orders will still be packaged in China. Then, they will ship out directly to you once they've cleared customs rather than waiting to be processed and packed by another shipping partner in the States.

Addresses

Not all of the addresses are locked yet, but most are. If you need to change your address and find it locked, email me at [email protected], and I'll change it for you. As I've said before, this is the ONLY WAY I can guarantee your email will be received and acted on promptly. If you message us through Kickstarter, Backerkit, Facebook, or another email address, the chances are high that I may miss it. So please email me directly to ensure I see it and can get you taken care of.

I currently have around twenty emails I still need to reply to that were sent in February. If you're one of them, don't worry. I see you there, and I'll get back to you. If you sent your email before February (specifically before February 5th), I encourage you to send it to me again.  

Okay, that's it for this update. I wish I could say everything was already on the water, but at least we have firm dates for when everything will get out. We'll talk to you guys again soon!